Privacy Policy
Last updated: September 2026
LJ Advisory Pty Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, disclose, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We collect personal information reasonably necessary to provide our advisory and finance broking services, including:
- Identification details (name, date of birth, contact details, address)
- Financial information (income, assets, liabilities, expenses, bank statements)
- Employment and business details
- Property and investment details
- Correspondence and enquiry information you submit via our website, email, or phone
2. How We Collect Your Information
We collect information directly from you (through forms, calls, meetings, and email), and where necessary from third parties such as lenders, credit bureaus, accountants, solicitors, and referral partners, with your consent where required.
3. How We Use Your Information
- To assess your borrowing needs and provide advisory services
- To prepare and submit loan applications to lenders on your behalf
- To communicate with you regarding your enquiry or existing services
- To comply with legal and regulatory obligations
- To improve our services and website
4. Disclosure of Your Information
We may disclose your personal information to:
- Lenders, mortgage insurers, and valuers involved in your loan application
- Your nominated professional advisers (accountant, solicitor, buyer's agent)
- Regulatory bodies and government authorities as required by law
- Service providers who assist us in operating our business (subject to confidentiality obligations)
We will not sell your personal information to third parties.
5. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure storage, access controls, and encrypted transmission of sensitive data.
6. Access and Correction
You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, incomplete, or out of date. Contact us at Lilo@ljadvisory.com.au.
7. Complaints
If you have a complaint about how we have handled your personal information, please contact us in writing. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
8. Cookies and Analytics
Our website may use cookies and analytics tools to understand how visitors interact with our site. You can disable cookies through your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
10. Contact Us
LJ Advisory Pty Ltd
603/1-5 Railway Street, South Tower, Chatswood NSW 2067
Email: Lilo@ljadvisory.com.au